Between January 2022 and May 2024, work will be carried out at the three Network Rail High Speed stations - here at Stratford International, St. Pancras International and Ebbsfleet International - to service lifts, escalators, and travelators. This will maintain their future reliability for people passing through. The work has been planned carefully to ensure that you can still access all public areas and platforms and get where you need to go.
We're servicing the escalators and lifts at Stratford International
Stratford International connects Central and East London with Kent via Southeastern Highspeed.
If you need Passenger Assist or any help with luggage, our station staff will be pleased to help. Alternatively, you can pre-book mobility assistance with Southeastern trains using the contact details here.
JANUARY 2023 TO MAY 2024
ACCESS TO SOUTHEASTERN PLATFORMS
Three escalators and one lift will be serviced during the year.
- Between April 2023 and August 2023, the escalators to and from the Eastern exit bridge leading to Platform 2 and 3 will be closed. During this time visitors can still access these platforms via escalators located in the main station.
- Between August 2023 and January 2023, one escalator to Platforms 2 & 3 will be closed. During this time visitors can still access these platforms via lift and escalators by Eastern and Egress Bridge.
If you need mobility assistance or any help with luggage, our station staff will be pleased to help. Please speak to any of our Customer Service Assistants on the concourse.
Although there is step-free access to all platforms. If you require help getting to where you need we recommend that you contact the train operator six hours in advance to book assistance.
- Between January 2024 and May 2024, the lift leading to platforms 2 and 3 will be closed. During this time visitors can still access these platforms via lift located by Eastern and Egress Bridge.
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